Exchange and Delivery Policy

The estimated delivery time is within 2-4 working days. The time required depends on your address and the items in your order.

We stand behind the quality of our products and we hope that you’re happy with your purchase.

Exchange Policy:
We exchange in these cases:
-The item is broken or doesn't work as described
-The item received doesn't match the item ordered
-The item doesn't match the description written.

Refund Policy:
Items purchased from jo.dimlaj.com are not refundable based on an item not being to a customer's liking upon arrival or if the customer changes their mind.
If you request a refund and are granted one, Jo.dimlaj.com will refund you in the form of account store credit which can be reused for another purchase.
The cases during which refunds are applicable are listed below:
- If you cancel an order that you have placed BEFORE it is shipped, you will be eligible for a refund
All your store credit has no expiry date and can be used anytime for a new order on our website. Our team shall do their utmost to ensure your satisfaction and the ratification of any issues that may arise.

Gift Wrapping & Receipts:
We offer gift wrapping online, BUT gift receipts are only available for in-store purchases at Dimlaj Gallery.
So we do not provide the option for gift receipts through our online platform.


Please note: While we always aim to meet the delivery timescales stated above, they are merely estimates. There may be circumstances beyond our control which could result in delays and diverting from the timeframe given. These circumstances may pertain to our inability to deliver to a preferred destination that you chose. In such instances, we will reach out to you and inform you accordingly. We shall do our best and stop at nothing to resolve the issue as soon as possible in a satisfactory manner.

If you need any assistance, please don't hesitate to contact us:
Phone number: +962 7980 83 804
Email: shop@dimlaj.com